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Cancellation refund policy

Cancellation and Refund Policy


Resort

When the customer's reservation is canceledpenalty deducted from customers
on the day of reservation

full refund

Until 31 days prior to travel

Refund after deducting 10% of total charge

From 30 days before the start of the trip to 8 days before the start of the trip

Refund after deducting 30% of total charge

Same-day cancellation and NO-SHOW from 7 days before the start of the tournon-refundable


Liveaboard

When the customer's reservation is canceled     penalty deducted from customers
on the day of reservationfull refund
60 days prior to tour start

Refund after deducting 30% of total charge

45 days prior to tour start

Refund after deducting 50% of total charge

30 days prior to tour start

non-refundable

(*Transferable to others)

※ Please note that this is a cancellation policy implemented by most liveaboards.


Rules for product cancellation

We inform you that this product is a product that is sold after securing a room with the airline in advance.

In the case of application of special terms and conditions, cancellation fees higher than standard terms and conditions may be charged.


Special Terms and Conditions (Special Provisions in Article 5 of the Standard Terms and Conditions for Overseas Travel)

This product is sold after paying the applicable cost in advance, and special terms and conditions apply from the moment the reservation's English name is applied to flight/hotel/transportation.


※ Product cancellation must be received within the business day (Mon-Fri 09:00~18:00 / excluding public holidays), and cases received outside business hours are excluded from the contract cancellation notice date.


※ If you cancel your trip due to injury, illness, hospitalization, or death before the departure date, you can get a refund based on the [diagnosis] document.

(However, in the case of products to which special terms apply, there may be some non-refundable parts.)


※ The product contractor may request the travel agency for specific proof and explanation of the details of the cancellation fee (including the travel agency’s labor cost) in relation to the cancellation of the contract.

If there is a difference between the cancellation fee rules and the cancellation fee, it will be refunded.


Minimum number of departures

1. This program is available for departures with a minimum of 12 passengers.

2. If the minimum number of participants is not met, the company may use the same level of shipping company. (This must be notified to travelers 15 days prior to the start of the trip)